I'm saying this as tactful as I possibly can about annoying customers.
Today, I served this old lady (I'm a cashier), and she happened to be using a reusable Sobeys bag. There's this rule here that we only use Superstore bags for customers to earn PC points, but there are a few exceptions like Sobeys bags (which is beyond me). Anyways, I forgot about that rule and I rang up the total for her order. She told me she wanted PC points (right after I asked her "Is that everything?" and before I hit the TOTAL button), but I told her that she had a Sobey's bag, not a Superstore bag. After she told me it didn't matter, I admitted that I rang in her total, therefore I couldn't give her PC points. But no, even after I apologized, the old lady felt COMPELLED to tell customer's service what I did wrong. Honestly, it was a MISTAKE, you prune! This is why I'm super-glad that the people at customer's service are such awesome people and didn't grumble at me about the incident. And for you people that wait for an entire minute and a half, or (Heaven forbid) 3 minutes, sorry, but when you're new to a job and have technical difficulties with another customer's order, you might just have to wait, and BE PATIENT. Obviously a few of you aren't familiar with the word, so LOOK IT UP!! We're told to be in our customer's shoes and sympathize with their pathetic problems, but sometimes it's absolutely ridiculous. Understand that SOME of us are new to our jobs, so please, just cut us some slack. Kapeesh?
|I could be anywhere *cackle*|