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Monday, March 9, 2009

Am I the only person with this phone problem?

Posted on Mon, Mar 9, 2009 at 12:50 PM

Calling a toll free government number is becoming my hell, not for the fact you can be on hold for a inordinate amount of time, but for the fact when I finally, FINALLY, get a support worker on the phone and I get to ask that simple question of mine, they don't understand me and treat me like I'm stupid for it!

I don't care that they have a thick accent, I understand them fine. I speak clearly and concisely, and they have difficulty figuring out that, no I'm not asking for another form, no you don't need my social, no I haven't sent the forms yet. A simple question turns into a ten minute conversation, and when I finally get my answer they get frustrated with me and hang up. REALLY?

---proffessional on the phone

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