"They gave me the wrong bus time!"
"They were rude to me!"
"They didn't take my complaint seriously!"
Oh, be quiet! These people work their behinds off and are required to know everything about everything to do with the HRM. Give them a break! Just be glad that this city has a call centre you can call 7 days a week, from 7 to 11, to get info, make complaints and even just get stuff off your chest!