OK so I work at a certain fairly popular cafe downtown. We recently received a complaint forwarded to us from the Better Business Bureau from a certain lady whose name shall not be mentioned. Her complaint was in regards to a sandwich we sold her (I'm not sure who it was, but I know it wasn;t me) that is fairly spicy. She says that when asking my co-worker what was in the sandwich, they replied with, "Yup, would you like it grilled?" In addition to this, she went on about how my co-workers were "unfriendly and lazy" and that they were "talking amongst themselves while serving her." Oh, another complaint was that (and note the wording) one of my co-workers "tossed a clean cloth across the workspace to another employee, dripping cleaning water all over the counter, food and dishes".

To this lady, I say...go to hell, or get a life. First of all, if my co-worker clearly misheard you, why did you not correct her and ask again? Better yet, when you discovered that the sandwich was not to your liking, why did you not return it and ask for a refund (something you instead requested through the BBB, a place that has nothing to do with us, and only forwards complaints to businesses so that we are aware)? I assure you, any of my co-workers would have been more than willing to either refund you your money or give you another sandwich, on the house. Also, I understand it may seem unprofessional for someone to toss a cloth to another employee, but you said it yourself—it was clean water. Clean water will not harm dishes, and it is highly unlikely that the food was affected as we keep it behind glass.

If you believe our service was unfriendly before, then I wouldn't suggest letting us know who you are next time (if at all) you come in. You claim you turned four people against us—well, go you. I'm happy that you took so much time out of your life to turn four people—who must be as moronic as you are—away from our store because you were dissatisfied with a sandwich (which, also, are not made at our store; they are made elsewhere, and delivered to us daily).

Come in, get your money. But please, don't come back. This is my part-time job, not my career. It makes it that much easier when assholes like you don't try to make my life or my co-workers' lives a living hell. —We Don't Want Your Business