Bitch! That would be the woman that I reached when I called to talk about my student loan and make a little sense out of their oh-so complicated form.
You can call me stupid, but I was seriously confused and thought it was necessary to call to make things clearer. After quickly explaining why I was calling the phone went silent for 2.5 minutes. I could hear her and decided to say hello and see if she was still there on the other end. She said "yup, i'm still here", and the silence continued for about another minute.
I asked her a question and her response was "I can't help you with that. You have to submit form C0023GHI%&$#&@*12200dfkji... right... ok, so where would I find this form? "on our webiste", she replied. Then never said bye and hung up as I was saying goodbye! Are they all like this?
I guess that's the real world... —J-Dubs