Posted
on Thu, Oct 17, 2013 at 11:00 AM
This is to the airline. You advertise on your website "bereavement " discounts and how understanding your company is when death occurs and that you make it easy to book. So I call. You tell me that the price to Manila from Halifax return with bereavement is over $2400.00. That is more than the regular online fare of $1808.00. I ask "how can that be?" You say that the difference is that the bereavement ticket can be changed without surcharge. The change fee is only $150.00!!! Supposing I changed the dates it would still be $450.00 less than your bereavement ticket and booking with you on the phone! WTF kind of bereavement discount is that? No wonder everybody hates you. Besides losing baggage, miserable flight attendants, booking agents, overbooking, ect. Your company sucks bleached ass. Suck it. —Disappointed and Grieving