In essence all you've done is built a very expensive bathroom for your drivers and gone ahead and told your highfield customers exactly what they deserve in your mind: nothing. Coincidentally, that is what a lot of us already have. Could that be why?
Not only have you denied us a warm retreat from harsh weather, you've failed to install a digital schedule. Instead, you've planted a single pay phone (on the outside, of course), which further proves that you are a) clueless as to your customers needs and means, or that you really just don't care. How can you expect us to pay even more for a service you provide for free somewhere else? How disappointing. —Cold nose, cold toes, and other woes