I have heard of a store credit if you have fully purchased an item but I have never heard of a store credit if you have an item on Layaway. Prom season is upcoming and I went to this particular store to look for a prom dress for my daughter. Being a single mother and all I want to give my daughter the best, so we decided to put this $900.00 dress on layaway, but with the intent to look around more and the ladies told us that we have until 1 Apr to decide on the dress. So I out $200.00 down on the dress. We then kept looking and found "the dress" at another location. Much cheaper then the other one. So i called the first place to let them know that we no longer wanted that $900.00 dress and that I would be down to collect my $200.00 that I put on the dress to, what I thought, hold the dress. They told me that they do not give refunds and that I would be given a "credit Note" to the store in the amount that I put down. I asked to speak the manager and she was not the nicest person to talk to and was not willing to budge one bit. I explained that the main reason why I went there was to purchase a prom dress and nothing else, so why would I want a credit to that store? Again, "this is our policy" was the answer.
I have no issue with paying a restocking fee of $50.00 but I would really like to have the remainder of the money to put on my daughters gradutation dress. Isn't the whole purpose of their business is to have the customer happy and for them to continue to shop at their locations?
So now it is my job to try to exchange this credit note for actual money.
—one pissed off customer