I just went through the your coffee chain's drive through. When I ordered, I said that I had a refillable cup. (I'd bought one of your brand's reusable cups to lessen the amount of garbage I create). Your advertising encourages its customers to do this, and even offers a 10-cent-per-cup discount to those who bring their own.
When I got to the pick up window, I saw the server dump my coffee from a regular paper cup into my travel cup and then throw out the paper cup. When I asked her why she was doing that, she told me that this was what she had been trained to do.
So much for my pathetic attempt to do the right thing. Coffee shop, you need to check your integrity.—Caffeinated conundrum