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Customer service

Tuesday, January 22, 2019

Key and fob

Posted By on Tue, Jan 22, 2019 at 12:29 PM

I just bought a beater Honda Civic 2004 just to get around until it dies. We only got one key and fob with it. I inquired about getting another key and fob at a dealer. The key alone is $160.64 with tax, and with fob it's $329.39! I'm in the wrong business! Oh, and I only paid $1000 for the car, so to get a key and fob it would be over one third of the value of entire car!
—Good deal
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Tuesday, January 8, 2019

No shorts for you

Posted By on Tue, Jan 8, 2019 at 12:05 PM

To the dumbass who kept asking if we carry shorts: NO, WE DON'T HAVE ANY. COME BACK IN THE SUMMER WHEN WE DO HAVE THEM! Seriously, you don't have to be so passive aggressive about it. No, I don't give a shit that you are going down south for the holidays stop guilt tripping me! Go to another fucking store and buy them brand fucking new if you want some shorts that badly. Everything we have is dictated by the donations we get so shut the fuck up and leave!
—We all secretly make fun of you in the back room
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Tuesday, November 13, 2018

Don't fuck with the poppy

Posted By on Tue, Nov 13, 2018 at 11:52 AM

This is a gentle bitch. To the retail store that thought it appropriate to festoon your window display cases with poppies, surrounding your merchandise: NO! I am sure your heart was in the right place, but a poppy is the symbol of millions of lives lost in war. Its red colour symbolizes the blood spilled by those millions of lives. The poppy should never be used as a prop. Ever.
My father was a war vet
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Monday, October 22, 2018

To the POS who didn't get his way

Posted By on Mon, Oct 22, 2018 at 3:58 PM

...while talking to me on the phone today, and everyone like him: Whining and crying and saying shit like "fantastic fucking service" just makes you sound like a child. Sorry (not sorry) you couldn't get exactly what you wanted and were VERY SLIGHTLY inconvenienced by something but that's life. Grow up.
Boo hoo
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A little clarification

Posted By on Mon, Oct 22, 2018 at 3:45 PM

If you ask for a double burger, that means one burger with two patties. It does not mean two seperate burgers. I don't know why this has become such a thing, but people need to stop asking for double burgers when they actually want two singles. It pisses you off to get the wrong order, it pisses off whoever's making (and remaking) your food and it pisses off the cashiers who have to ring in (and re-ring in) your order. Stop pissing everyone off and order like someone who actually knows how to speak English.
—Tired of getting yelled at because you don't know how to order
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Tuesday, October 2, 2018

Free coffee or no free coffee?

Posted By on Tue, Oct 2, 2018 at 11:32 AM

Okay, why agree to take part in the coffee promotion if you're going to refuse to give your customers a free cup of coffee? I got there at 9:45am and the owner tells me and a couple of other people asking that it finished at 9:30 (NO, it finished at 10) and that you had to have a certain mug that you had to pick up ahead of time (NO, the posters and tweets said just bring your own). It's fine if you don't want to give the coffee for free but for the love of Blue Blazin' Pete, don't go in on the promotion if you won't follow through. Safe to say I won't be buying lunch here anymore. I'm mad and I want my coffee!
Uncaffeinated lady
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Thursday, August 23, 2018

Food service employee sucks

Posted By on Thu, Aug 23, 2018 at 2:07 PM

You were bullying an elderly and disabled man by yelling at him when he parked crookedly in a handicapped parking spot and you assumed that he took up 2 parking spots (he didn't—he was right on the line). I called you a dickhead because you are that and apparently also a parking monitor of a giant public parking area.
—Don't see your company the same way
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Double Trouble?

Posted By on Thu, Aug 23, 2018 at 2:05 PM

I just went through the your coffee chain's drive through. When I ordered, I said that I had a refillable cup. (I'd bought one of your brand's reusable cups to lessen the amount of garbage I create). Your advertising encourages its customers to do this, and even offers a 10-cent-per-cup discount to those who bring their own.
When I got to the pick up window, I saw the server dump my coffee from a regular paper cup into my travel cup and then throw out the paper cup. When I asked her why she was doing that, she told me that this was what she had been trained to do.
So much for my pathetic attempt to do the right thing. Coffee shop, you need to check your integrity.
—Caffeinated conundrum
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Tuesday, July 31, 2018

On sale my ass!

Posted By on Tue, Jul 31, 2018 at 11:12 AM

Certain stores need to stop jacking up their prices before putting on their "get one free" specials and thinking their customers don't notice. These stores seem to think the general public is completely stupid. Since when is Kraft Dinner over 2 bucks? I never pay over $1 for it! A can of beans for $2 something and get one free? Yeah right! Again, beans are usually under $1 any other time. A bag of Crispers, $3 something on your sale? Since when? I can get them for a buck something most times! How is this a deal? Fix your damn prices and quit false advertising "deals." You ain't foolin no one with this shit!
—Ain't nothing free in life
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Monday, June 25, 2018

Lottery is a pain

Posted By on Mon, Jun 25, 2018 at 6:16 PM

I'm standing in line at the gas station last night, waiting to pay for my gas, and this man had the poor cashier running back and forth because he was buying a shit ton of lottery and scratch tickets. At a gas station. I don't understand why they have lottery terminals there. It just goes to show how greedy gas corporations can be. Lotto should be where its mean to be, at the casino or a lotto booth in the malls. Not a gas station where there is a line of people waiting to pay for their expensive gas and only one person waiting on customers. Kudos to those people that deal with this, they deserve a medal!
—Standing too long
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Monday, June 18, 2018

Bad beer bartending

Posted By on Mon, Jun 18, 2018 at 4:21 PM

Bar managers and staff, please learn how to properly pour beer into glassware for patrons. We have such a bustling craft beer community but your pour skills are failing to showcase the goodness of the beer. For example, NEVER bury the faucet in the beer glass. The faucet, beer and glass  should never touch one another in a pour. Why? It's unsanitary, creates issues with your pour system and affects the taste of the beer. Ahhhh, I could on and on...please stop your bad habits as it makes your customers (and profitability) go down the drain. —Eight Dollars For What?

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Friday, May 11, 2018

North end diner

Posted By on Fri, May 11, 2018 at 9:56 AM

Without a doubt, the worst experience I've had eating out in Halifax. I had to send my eggs back twice because they were hard not poached, and was refused a third egg with no apology. The server did her best, but the cook was clearly not interested in providing me with a satisfactory meal.

She then came out and proceeded to shout at me for asking for another egg. She was rude and aggressive and refused to apologize, give me a discount or acknowledge that anything was wrong. She stormed back into the kitchen and I never received another egg, despite waiting 20 minutes for it. She clearly had no intention of replacing it and just wanted me to wait to prove some sort of childish point.

By this point, I was not willing to pay for the meal. The cook shouted at me again. I told her she couldn't treat customers that way. I left a tip for the server (who has my sympathies) and walked out. Never going there again. —Egg Lover

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Wednesday, April 18, 2018

Is it really necessary?

Posted By on Wed, Apr 18, 2018 at 9:30 AM

You come in to my store to shop. Why in the hell do you need to destroy shit? You rip the package open just to get a look at the item, even though there is one on display right at eye level. Then, IF you decide to put it back in the box, you jam it in without even trying to see why it won't fit properly or you just leave it lying all over the shelf...or the floor. Or, if you decide to buy it, you actually have the balls to ask for a discount because the box is a wreck! "It's a gift." Bullshit!

I understand that there is too much packaging in some cases. I also understand your need to see and feel something before you buy it. But for Christ's sake, people, do you need to leave damage of hurricane proportions in your wake? Damn...I'd hate to see what your house looks like! —Just A Lowly Store Clerk

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Tuesday, April 17, 2018

Tattoos, hair colour and midriffs do not equal bad service

Posted By on Tue, Apr 17, 2018 at 10:44 AM

I work at a very small and very popular food establishment in central Halifax. Today someone decided to leave a very long and very crummy note in our suggestion box, shaming us for the clothes we wear and our overall appearance. I'm sorry the two inches of our server's midsection was so offensive that you simply could not order and had to leave. You missed out on some of the best costumer service the city has to offer.

You went on to say that when you decided to give us another chance and came back, you were served by a well dressed young man, and then congratulated us on finally hiring a male employee. That comment was the WORST! We love our sole male coworker, but is it really so appalling to see a shop employ 99 percent women? I'm very lucky to work for a woman who takes pride in intentionally hiring women, and also takes pride in the individuality of her staff.
—Tattoos And Crop Tops Forever

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Monday, March 26, 2018

WTF restaurant industry

Posted By on Mon, Mar 26, 2018 at 4:59 PM

I once worked at a local eatery for several months where I thought myself valued by staff and customers. One day, my female employer took me into her office and told me I "wasn't here to get a boyfriend" (yes, I am very friendly and therefore naturally flirty, and yes, my boss was neither, and likely jealous). I went home crying (I was young). The VERY next day, she gathered the entire female staff and said we need to wear more lipstick and "spice up" our looks (for more business). I GTFO. Double standards, bullying, general drama...So glad to be out of restaurant industry. —Lipstick H8r

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Vol 26, No 51
May 16, 2019

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