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Customer service

Saturday, March 7, 2020

What's a bus schedule

Posted By on Sat, Mar 7, 2020 at 9:46 AM

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I don’t know if I missed the memo, but at the bus terminal, the departure times now seem to mean “bus driver is going to wander off and then saunter back eventually, we might leave in 10 minutes, depends if I see my friend.” I understand that things may come up, but this has been a daily occurrence for weeks. — Hey I Have Places To Be, Thanks

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Saturday, January 18, 2020

Big scary flurries

Posted By on Sat, Jan 18, 2020 at 9:11 AM

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Why in the fuck are all the liquor stores closed just because there are a few inches of snow down!? We live in Nova Scotia. Why are you so surprised that it snows here? All the buses are running and most of the other stores in the city are open. WTF is your problem, NSLC? There's no reason your employees can't take a bus to work if they don't want to drive on the roads. I walked all the way to the liquor store to find a dark store and locked door. Some other customers who were waiting said they heard the store was opening at 11 instead, so I waited an hour, but the store was still locked up tighter than a fart. So I walk all the way home. Their twitter account said their HRM stores would open by 2 pm. I wait until then, now their fucking twitter says 3 pm. Make up your damn minds! Are you open or closed? Pick a time and commit, you poison peddlers. I've fucking had enough! I'm calling it a day and going to bed.  This day is trashed. I think this is the year I'm going to quit drinking from your devil's cup.
You Bastards Lost A Customer

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Tuesday, December 17, 2019

Backpack or plastic bags? The trouble with shopping with a backpack

Posted By on Tue, Dec 17, 2019 at 3:45 PM

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I have a small suggestion for retail stores about people shopping with a backpack. First of all my backstory: My physiotherapist has suggested I use a backpack instead of a purse, as I fell last winter twice and my back is still recovering. It's easier than a purse and doesn't put as much strain on my back. So please please stop following me around like I'm a shoplifter and I'm going to clean out the store. It is so obvious.

A lot of people use a backpack because they're on a bike or don't have a car, and it's easier to carry multiple things home from the store. If you must ask me to leave my bag at the counter to ease your mind while I shop, please do, but don't insult my intelligence by following me around on your walkie-talkie or calling to other stores that I'm coming in their direction. Geez, there's nothing more embarrassing then being treated like a criminal. I even did an experiment and didn't take my backpack shopping and there wasn't a peep. Please think before you assume from now on. Not everybody is dishonest. All you have to do is ask.
—Tired Of The Backpack Assumptions In "Tis The Season"
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Thursday, December 5, 2019

Pizza sauce

Posted By on Thu, Dec 5, 2019 at 2:05 PM

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  I need to get this off my chest. Pizza shops in Halifax: Your pizza tastes great, it has potential, but…and there is a but! You neeeed to start cooking your pies for longer or at a higher temp. The bready parts are almost raw, it's so squishy and floppy. Like, it can be sort of squishy, that's what bread does when it has a lot of air bubbles, however the Halifax slice is undercooked. We need to accept this and start making crispy, properly cooked slices stat. It's not that difficult and I believe in us.
—A Single Tear
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Wednesday, December 4, 2019

Good times…

Posted By on Wed, Dec 4, 2019 at 3:53 PM

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It took four hours to get home from work the other night due to the storm, including 90 minutes outside waiting for the bus (any bus) to show up. Luckily I wasn't alone. Shout out to my new bus stop friends. Red jacket guy, "I went all the way to Sackville" girl, lotsa cursing man, and the rest of the bus stop 6014 crew. Ain't no party like a bus stop party!

Special no thanks to Halifax Transit for not updating their Twitter all day or providing updates of any kind on all the detours and delays.
—Shivveringly Cold
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Thursday, November 14, 2019

Human rights violation on Halifax Transit

Posted By on Thu, Nov 14, 2019 at 2:33 PM

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We've invested millions to upgrade the transit buses with modern tech. Each bus has a digital display that shows the next stop, and "stop requested" when required. I've been on at least six buses this year, that the stop request isn't displayed. I had my headphones on and didn't hear the bell. So as far as I knew, the driver wasn't going to stop for me. On a crowded bus, it's difficult to get to the driver to ask.

When I've told drivers that the stop request wasn't working, they would laugh at me and tell me their display let them know to stop, so basically fuck off. Like they don't care about customer satisfaction. Since it's happened repeatedly, the drivers haven't reported a problem with the bus, so the drivers must have shut off the display.

I don't think that it's a matter of driver's IQ. Except that these displays were installed for the hearing impaired. If someone is deaf, they won't hear the bell and have no way of knowing if the driver was going to stop for them. That is clearly a human rights violation, as Halifax Transit boasted that all buses are now accessible. It appears that Halifax Transit and the drivers are lying to us.
—My IQ Is Greater Than The Combined IQ Of Hfx Transit
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Friday, November 8, 2019

Not enough bread to buy bread

Posted By on Fri, Nov 8, 2019 at 9:26 AM

We have a serious bread problem in HRM's grocery stores, and I'm not talking about price fixing. I'm talking about your stale-ass dunce loaves! There's no excuse for the stores that have their own built-in bakery department to be selling old-ass bread. Most of the time it's sitting on the shelves still frozen from the freezer you just took it out of…all the moisture gets in and ruins the texture. The pita bread breaks all apart when you try to make a pita pocket—it's so dry tasting, like sawdust. The bagels feel like hockey pucks and the French bread loaves feel just like a dense, soggy sponge. And don't even get me started on the cheaper stores that don't have an in-house bakery. What garbage! Don't people know good bread anymore? Also, the prices are ridiculous! I saw a loaf of cheese bread (white bread with some cheddar grated over the top) for $6.99! Seven bucks for a loaf of bread? Someone needs their head examined.
—Ain't Fit For The Birds!
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Sunday, November 3, 2019

Liquor and weed and cigs

Posted By on Sun, Nov 3, 2019 at 3:55 PM

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The only liquor store near me is this little boutique version that is never open on Sundays and closes at 6pm. What a pain in the ass. Every time I wanna buy some drinks, it's closed! WHY can't it be open seven days a week until 10pm like the rest, and on Sundays? Having to walk all the way to the NSLC's store in the fucking dark isn't my idea of a fun night.

Secondly, why are weed, booze and cigs so damn expensive these days? You work your guts out all week just to afford to have fun for ONE day only. Fucking bullshit!
—Champagne Taste
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Saturday, November 2, 2019

Privacy matters

Posted By on Sat, Nov 2, 2019 at 10:40 AM

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When I go up to the bank teller, it’s because I have less than the minimum $20 the ATM will dispense in my account and I need my money. When I get up to the counter, I'll say, "Can I withraw the funds in my account?" The teller then proceeds to tell me my balance (which I already know), announcing the fact that I have eight dollars and 45 cents in my account, loud enough for the whole lineup behind me to hear. HELLO! Could you not announce my net worth to the whole fucking bank please? I know how much I have in there, duh. Then the teller always asks next if I would like the whole amount. What do you think? Of course, duh! I'll take the whole fortune.
—Lower Your Voice
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Friday, November 1, 2019

Auto body shop rip off

Posted By on Fri, Nov 1, 2019 at 9:45 AM

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I'm pissed at a certain auto body place. They damaged a head liner during a recent repair at their shop and refused to fix it. The owner is a very unethical business owner, and I wouldn't recommend taking your wheelbarrow there to be fixed. The owner doesn't have any backbone to face the customer, but runs and hides so he doesn't have to deal with the issue. Little man syndrome.
—Damaged Head Liner
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Wednesday, October 2, 2019

Can't even hear my own music!

Posted By on Wed, Oct 2, 2019 at 9:45 AM

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I wanted to take a moment out of my busy schedule to lambast the food truck that has been acoustically assaulting me these past few weeks. All the food trucks I have encountered around the HRM are for the most part nice and quiet, yet you folks feel the need to drag around a small but boisterous power generator. Clearly this is not a common standard among the fleet of mobile gourmands that grace our streets and parking lots. I can’t imagine anyone patronizing you without the use of a megaphone to place their order or, at the very least, cue cards. Take a page from the book of the food truck masters who have been around since the 1970s and silence that little generator once and for all!
—Concerned Headphone User
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Monday, July 8, 2019

Bridge Commission shout out

Posted By on Mon, Jul 8, 2019 at 3:34 PM

To the lovely woman who saved us so graciously when we embarrassingly pulled into a MacPass Only lane: Your sweet customer service made our day! —Need glasses
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Wednesday, July 3, 2019

Tired of businesses using same stupid voice greetings

Posted By on Wed, Jul 3, 2019 at 11:00 AM

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Every time I call up businesses they usually all have the same stupid voice greeting telling you to "listen carefully as the menu items have recently changed." Really? Who cares? You are wasting my valuable time. Just tell me the options and I will choose.
—Stop wasting my time
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Wednesday, June 19, 2019

Can't we just be nice to everyone

Posted By on Wed, Jun 19, 2019 at 2:38 PM

I'm tired of being treated like shit by my customers in the retail industry (and I'm sure other industries feel this too). It is my job to talk to you when you walk into my store. I have to say hello. I have to ask you if you need any help. It's my job to tell you the price of an item. The amount of customers who won't even let me greet them is astonishing. The amount of "Hi, how are you?" responded with "Just looking" makes me exhausted. I'm being nice and I'm trying to help you. Let me do my job. If you can't handle the social interaction just stick to amazon.ca.

Also, many people have never had to work in retail and it really shows! The amount of people who get upset with the associate for a policy or sale that is out of their control is ridiculous. I've been called a cunt and a bitch for something out of my control. It does nothing to help your situation and makes the associate feel like shit.

If you're reading this, please be nice to those whose job it is to interact with you, we just want you to be nice.
—Tired of crappy customers

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Monday, June 17, 2019

Blackmarket pot dealers must love the shitty service at NSLC

Posted By on Mon, Jun 17, 2019 at 3:12 PM

I went into an NSLC that sells cannabis for the first time to make a purchase. I started at the iPads that they had to use. I thought that I was to search for the strain I wanted and then get in line to make a purchase but that’s not what they’re set up for. The person at the counter told me that the iPads only showed what was in the warehouses, not what they have on hand. I was shocked at the amount of tax money went to set up the dozen iPads. They were used to place an online order! Who the hell would travel to the NSLC to place an order online? Most people would do it from home. A complete waste of money.

Due to the shortages of weed the four large screens on the wall behind the counter were also useless. I’d like to meet the government employee that came up with these idiotic systems.

Instead, the sales associate showed me a printed list of available weed—but it didn’t have the price per gram so that I could compare prices. I had told her I was looking for a sativa strain, but she pointed to an indica strain!

Then, when I asked if they had a listing with the price per gram, she started giving me attitude—making me uncomfortable. There are many online sources for weed, with better prices and no attitude. I had looked at the online news of places in the US that had just started selling weed from a storefront. Unless they were all acting, they were cheery, helpful and never appeared to feel they were entitled to be nasty to customers. I think that we should be able to order online and then go to the store to pick it up, like you can do for groceries or merchandise at Walmart and Canadian Tire. It should be cheaper to hire someone that doesn’t need to understand stains, or the difference between THC and CBD. I have never had a problem with an NSLC employee when I buy beer.

If we had gone with private storefronts, we could have saved a shitload of money on stores with pointless functions.
— Taxes going up in smoke

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Vol 28, No 1
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