Thank you to the wonderful man at a national outdoor store downtown... after I was done making my purchase you noticed that the zipper on my store name bag was broken... and you went out of your way to replace it immediately! While I was trying to pack all my crap back into the bag you said.. don't worry about rushing I'll just move over to the other cash... wow. I just wanted to let you know just how much I appreciate your top notch customer service! —The Girl With her Life in a Bag