Customer service

Saturday, October 19, 2019

Downtown Dartmouth love and compassion!

Posted By on Sat, Oct 19, 2019 at 10:38 AM

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Just wanted to give a shoutout to Tim and Crystal from the Downtown Dartmouth Business Commission. The other day, they were walking up to the guy who sells his poems on the corner of Portland and Wentworth Streets. Instead of being like some business people and asking him to move along or ignoring him altogether, Crystal went right up to him and said, "What have you got for me today?" He replied back that he was pretty sure she had already read the poem he was selling. But she and Tim stayed and chatted, and were just so kind and compassionate. It's really great to see how much love and positivity they add to the neighbourhood!
—Neighbourhood Watcher
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Friday, October 18, 2019

Love at first sight

Posted By on Fri, Oct 18, 2019 at 8:32 AM

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I first saw you a couple weeks ago, standing at the cash, very shy and very beautiful. I saw you again last night at your work, mentioning to me you were getting off work in 30 minutes. You were wearing a yellow rain coat inside and your adorable "my mobile" necklace/pouch hanging from your neck. We had a quick conversation as I was buying my water and beef jerky, and I left, also too shy to say anything more.
—Beef Jerky Guy
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Friday, October 11, 2019

A love letter to the best crew around

Posted By on Fri, Oct 11, 2019 at 8:58 AM

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To the tiny espresso shop with the biggest heart: you are all the best. For real—the best. My daily morning (and sometimes afternoon) coffee is now a pivotal, non-negotiable part of my routine because of your smiles, jokes, warmth and kindness. A day without you is always sad, boring and painfully un-caffeinated.
—Weirdo Forever
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Wednesday, September 4, 2019

Very considerate bus driver!

Posted By on Wed, Sep 4, 2019 at 1:42 PM

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You were driving us on the route #7 down Robie Street towards downtown at around 10:30 Sunday night, and you stopped at the bus stop in front of the Esso at Young and Robie. You then got up and walked towards the back of the bus, and politely woke up the guy to let him know that the grocery store he was looking for was just down the street! Our world needs more of you, thank you!
—Frequent Bus Rider
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Friday, August 30, 2019

Staff at the lost and found at the Dartmouth Bridge Terminal

Posted By on Fri, Aug 30, 2019 at 8:43 AM

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Major kudos and a big shout-out to the guys who handle lost and found at the Halifax Transit Bridge Terminal. Last Wednesday, I lost my wallet on one bus going to the Bridge Terminal from Dartmouth, and my cell phone on the bus going across the bridge to Halifax. I got the number for lost and found at Halifax Transit, so I called them and I spoke with Dale; we had a great rapport and the customer service experience was great! The bus drivers had all told me that lost and found opened at 8am. bit Dale explained that they didn't get the things back from buses until noon, so it was not a good idea to call before that. Makes sense to me.

I left a voicemail message with Dale yesterday, and today when we talked he asked me about my phone and asked me to describe it to him. I told him the brand name only appeared near the speaker. He asked if I could wait a while, as he had to have a look in his inventory again.

Lo and behold, my wallet, with all the money I had, $25, and a lottery ticket AND my phone were at the lost and found! Freaking A+++ for customer service, guys, and for getting these things back to me. It took a week for my cell and wallet to be located and brought back: who cares how long it took! I got them back!

So people, when you lose your stuff and it might be on the bus, don't panic. These guys are super-busy! I just explained the process. Let them do their job and locate the stuff and stop calling every day to find out if your things are there. It must be super-stressful working there. So I didn't have my cell phone for a week; the world didn't end and I didn't die because I couldn't access the internet. It was actually nice to be flying blind and almost incommunicado for six or seven days. Lol! Thanks to everyone who had anything to do with it at Halifax Transit!!! Aaron and Dale, you guys rock!
—An Anonymously Happy Guy
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Saturday, August 17, 2019

To the little gym that could (and the girls who work there)

Posted By on Sat, Aug 17, 2019 at 11:32 AM

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What a relief when you came back, after two long weeks. You've created a safe space for myself and so many others, and I want you to know: I see you. I see the love that you all foster here, and am so grateful that I get to be apart of it. Being in a public space and feeling completely at ease wasn't apart of my normal before I came here. Can't wait to see you tomorrow.
—Your Sappy Sister
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Monday, November 26, 2018

to the self check-out master

Posted By on Mon, Nov 26, 2018 at 12:44 PM

What's the best part about doing your groceries late at night at the North Street grocery store (besides generally avoiding most other humans)? THE SELF-CHECKOUT MASTER. Everyone rants about the self-checkout machines eliminating jobs, but these machines have clearly allowed the guy that often works the night shift overseeing the machines to RISE TO THE PEAK OF HIS ART. Having trouble scanning something? Before you even look up and around, he's at your side MANUALLY ENTERING THE CODE FROM MEMORY. Are you trying to scan one of the 5 items in all of the store that doesn't have a bar code? Don't worry, he's already rung it through for you—once again, with the code memorized. Coupon not working? Discount not being applied? Can't find the code for an obscure type of produce? Lights flashing and the machine beeping? He materializes out of thin air, artfully scans his pass and with a flurry of activity on the keypad, takes care of it and then disappears with a wink back to his podium. WE SALUTE YOU, OH SELF-CHECKOUT MASTER.
—Late-night grocery buyer
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Monday, November 5, 2018

Stoke's back in

Posted By on Mon, Nov 5, 2018 at 12:37 PM

Wanted to send a warm-and-fuzzy this week to my local skateboard shop. I was inclined to write this before, but my latest call-in decided it. Thanks for bringing back the love, good tips and buzz to the shop. And to think I was about to boycott you!
sliding and gliding into snow season all happy 'n' shit
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Monday, October 29, 2018

Burning the midnight oil

Posted By on Mon, Oct 29, 2018 at 4:32 PM

Sending out future love to the Halifax cafe that stays open past 10pm for all us night owls. Because we need a habitat, too.
You will be appreciated
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Tuesday, October 9, 2018

Fantastic wait staff

Posted By on Tue, Oct 9, 2018 at 2:42 PM

I just wanted to say how impressed I was with the wait staff at this new café on Lake Banook. The customer ahead of me was obviously living with a significant mental health issue and the barista and cashier were super patient and respectful of this customer. They made sure he was well taken care of and got the food and drink he was looking for. The other customers in line behind him were also considerate of his needs, and were happy to wait the extra time that it took to serve him. It was a pleasant surprise in a hectic world! Thanks!
Halifax bike commuter
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Tuesday, October 2, 2018

Humanity in a jar of preserves

Posted By on Tue, Oct 2, 2018 at 11:29 AM

This one goes out to the dearest woman who greets you with warmth like the sweetest aunt you've never had. She'll check your fragile ego with her unapologetically dry and witty humour. She's fierce and friendly—what a duo. And have you tried her food? Soul nourishing. Full of flavour. Dynamic. Straight from her grandmother's kitchen. And she'll give you a friggin' huge sample with a smile and a raised eyebrow. Recipes passed down through generations of matriarchs. And this shit is reasonably priced! She's got me scheduling my weekend around this market exchange—and putting kimchi on my morning PB on toast. Thank you, sweet lady.
Your fan
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Thursday, August 2, 2018

Shout out from retail

Posted By on Thu, Aug 2, 2018 at 2:20 PM

Many thanks to all the customers who set their cell phones aside when we wait on you. Special love for those who also make eye contact.
—Retailers everywhere
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Tuesday, May 29, 2018

Russell Lake grocery clerk

Posted By on Tue, May 29, 2018 at 12:00 PM

To the young brown haired, glasses wearing typical "dorky" looking cashier, you are great at your job. You've always been very pleasant to deal with, you are upbeat and friendly. It might only be a “grocery store” job, but you’re good at it. Maybe one day you'll work in personal relations, or move up to management. Kudos to you for making my stressful weekly shopping much less stressful. —Weekly Regular

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Monday, December 11, 2017

Self checkout dude

Posted By on Mon, Dec 11, 2017 at 12:00 PM

Shout out to the fella always working evenings at the North Street grocery store self check out desk. We're always happy when we see you're working and leave with a smile. Show this message to your boss because you deserve a raise. —Always Snackin'


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Saturday, December 9, 2017

Came for the gelato

Posted By on Sat, Dec 9, 2017 at 12:00 PM

To the cashier with perfect teeth in a popular north end café: I always regret looking like I just rolled out of bed when you’re working. If I needed to showcase how excellent customer service is done, you’d be the first person to come to mind. I’d never tell you personally because I know you are only being polite, but you’re so handsome that I can’t stop myself from behaving nervously every time you smile at me. If this finds you, I hope it brightens your day! —Messy Student


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In Print This Week

Vol 27, No 24
November 7, 2019

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