Dave Carroll pwns United and now they want to talk to him on the phone

Are viral videos the most effective form of protest? Discuss

If you weren't one of the 500,000 people (at time of writing) who have viewed Dave "Sons of Maxwell" Carroll's YouTube video, "United Breaks Guitars," have a look. CNN and the LA Times liked it. United say they "loved" it. But somehow I don't really believe them.

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