Member since Nov 6, 2013



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Re: “Artisan Hair Room

My girlfriend and I were in the mall and decided to get my three month old daughter's ears pierced. We went to a jewellery store which did not pierce babys ears and they had stated a couple of places which did and this place was one of them so we headed over. It seemed like a nice place and looked legit. I asked the woman at the front if they did babys ear piercings she said yes so we proceeded to the back. I was really nervous for my little girl I just wanted everything to go smoothly. The girl doing the piercing didn't clean her ears or wear gloves and I just assumed okay she knows what she's doing... she got a man who was cutting someone's hair to come and do one ear. I had stated I wanted them done at the same time. The man said "are you ready 123" and pierced her ear before the girl could even respond. My poor girl was obviously upset and so was I considering he didn't respect my wishes about them being done at the same time. I comforted my baby and went up to the cash to pay and looked at her ears, the one the guy did wasn't on the dot at all and was so low on her little ear lobe I didn't even know what to say! It looked like it could have just ripped out so easily! The girl stated we can re pierce it and that hole will grow over. I was not happy about that at all considering my girl didn't ask for the pain in the first place I just wanted to do it and get it over with. My friend had to take her back and go the second time because I couldn't handle it. The girl took the earring out and re pierced her little ear. I had asked for a discount and any other professional place would have taken the situation into their own hands and said "we messed up we will discount that for you" the man who did the mess up was supposedly the manager and he said "no discount, those things happen all the time. We barely make any money off piercings" I said "I know not to recommend anyone here" he said "we get lots of people" in such a rude tone. I was so upset by the way he handled the situation even though he was the one who messed up. It would have been fine if they didn't want to pierce her ears and just said no but the fact that they have it set up to do so and told me they did piercings then had to re pierce her ear and gave terrible customer service is so unprofessional and beyond me. I also wouldn't want to be the woman getting my hair cut by that jerk who just left her sitting there while he screwed up my daughter's ear piercing even though there was another man standing there who could have done it. I didn't expect everything to be perfect considering they specialized in hair but I was surprised at the lack of respect and customer service from this place. I will never be going back there for anything and will be sure to tell everyone I know not to go there either.

3 likes, 2 dislikes
Posted by em_love on 11/06/2013 at 6:56 PM

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