To the editor,
I'm sorry this mail is unlikely to make it in time for your edition this week - but I've only just come across Joan Sinden's attack on Willow's, and am compelled to respond as someone who voted for the store in your readers' poll.
I'm inclined to simply dismiss Ms. Sinden's mail as that of a disgruntled customer who may have caught staff on a bad day; though quite frankly, I can't imagine this happening. Every time I have visited Willow's I have found the owner and staff extremely helpful, willing to give advice and recommendations, even when they weren't in their best interests business-wise (for example, recommending we switch our senior cat to a homemade diet which could provide the nutrients not available in storebought canned foods).
Granted, though I love dogs I don't own one - I live in an apartment with no access to a yard and therefore have elected not to get a dog until I can afford a bigger place. I could, I suppose, be one of those people Ms. Sinden accuses of being "so absolutely OUT OF TOUCH" with dog owners that I shouldn't attempt to speak for them. However, the number of times I have found myself at the store shopping side by side with both dogs and their owners suggests to me that Willow's satisfied clientele is not only of the cat-friendly variety.
By Mavis Jones